1. How does the ordering process works?
2. How do I know the status of my order?
3. How do I upload my files?
4. I forgot my account password..
5. If I order by phone, how can I submit my files?
6. Why is the status showing 'needs approval'?
7. What are your turnaround times?
8. What files do you accept?
9. What are my options for sending a file?
10. Can I email my files?

How does the ordering process works?

A. Browse through our products and add the product(s) you want to your cart

B. Click on 'Checkout'

C. If you're a new customer, create an account. It takes less than a minute to do so. If you're a returning customer, just login to your account.

D. Fillout the 'Project Title' as shown on your artwork. If you want your order shipped, confirm shipping address or enter a new address. Otherwise, just select the In Store Pickup option.

E. Fill in your payment information

F. Review order and confirm

G. Once you confirm, you'll see the file upload utility so you can upload your artwork.

How do I know the status of my order?

For your convenience, you will automatically receive an email once your order is being printed and then again once it's shipped or ready for pickup. You may also login to your account, and the order number and status will be displayed on top of the page.

How do I upload my files?

Once you've entered your shipping and payment information and confirmed the order, you will see the upload utility that will allow you to upload the files for your order. Make sure the files are ready before you put in the order. If for some reason you dont get a chance to upload them during the checkout process, you can still do so by going to http://www.inthemixproductions.com/upload. Have your order number handy so we can reference the uploaded file with the order.

I forgot my password...

No problem, just click on the login page then click on 'Forgot Password', enter your email, and a new password will be generated and emailed to you. Use it to login then change the new password to something you can remember in the future,

If I order by phone, how can I submit my files?

If you order by phone, you can submit your file by going to http://www.inthemixproductions.com/upload. Then enter your information (name, number, email and order number) and upload your files.

Why is the status showing 'needs approval'?

For your convenience, some files which may not look up to specification (wrong dimensions, low resolution, etc) may be put on hold by the graphics department pending your approval. In such cases, you are informed within the hour if your order is put on hold for that reason. The graphics department will work with you to fix the artwork or do whatever is necessary to get the order procesed.

What are your turnaround times?

Regular turnaround time is 3 to 5 business days, unless otherwise noted.

What files do you accept?

We accept files with the following extensions: TIFF, JPEG, PDF, EPS, PSD, AI. If your file is not once of those formats, contact the graphics department at 888.795.1531 so we can walk you through converting it or answer any questions you might have.

What are my options for sending a file?

To send us your files, you can do so via email, mail, ftp upload, or in person. By email, send files (under 10 MB) to graphics@inthemixproductions.com. By mail, mail a CD of the artwork to 30450 Ryan Rd. Warren MI 48092 or by FTP Upload to http://www.inthemixproductions.com/upload. Password provided upon request. Or you can simply bring in the artwork to our office on a CD or flash drive.

Can I email my files?

While we prefer the convenient FTP upload method, you may still email us your files to graphics@inthemixproductions.com. Keep in mind that any files larger than 10 MB will be rejected by the server. For a guaranteed delivery of any size file, use the FTP method.